Enter King Richard
“Foresooth, doest this bill of
electric accurate my usage reflect? To mine knowledge, this seemeth a
bit steep. The morrow I shall go and verily gather knowledge of other
competitive tariffs in this the so called sector of domesticity”
It goes on to a battle between the
Royalists who support Richard whose throne and future is thrown into
doubt also in his quest to obtain a better unit base rate for his
consumption of power and British Gas.
They didn't even reply. Is this to be
the way of things? When I have a conversation with lovely Dame Judi
or charming Charlie Dance or even Pongo Hopkins I expect a reply to
my words, not an empty void of silence. But these are professionals;
these are people who take parts of other people, mannerisms,
affectations and in Hopkins case innerds, and turn them into
something people can really appreciate. I dare say if there were a
few more of them employed by British Gas I would have no problem
communicating my financial problems to their customer services.
I envisage the conversation to go thus:
“Hello, thank you for calling British
Gas, this is Sir Anthony Hopkins speaking, can I have your account
number please”
There then would follow a conversation
peppered with anecdotes, trivialities of acting gossip, snippets of
information about upcoming productions he may or may not be involved
in, all the while sorting out a better payment plan. And of course,
should he be in a bad mood, he could use his Hannibal Lecturn
character in awkward calls
“I think you people are blood
suckers. You have screwed up my direct debit, taking 120 when you
said it would be 80 and this has given me a shit load of bank
charges, what are you going to do about it, eh?”
“Do you remember, when you were a
small boy, you had a owl. And the owl would stare at you, night and
day. Where ever you were in the house? And when you grew the owl grew
until one day the owl was not there, and that was the day the Priest
came to your room...”
“I am so sorry”
“Sorry isn't good enough. Remember...
I have your account details on screen. Sleep well.”
That would be a change indeed. Of
course, I am in no way suggesting British Gas should start actually
eating their customers, although if the notion is raised in future
years I would like some sort of recognition.
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